Support

I didn't get my sign-in code.

• Check Spam/Junk and Promotions for an email from Witvello <login@witvello.com>.
• Codes expire after 10 minutes. You can request a new one after 60 seconds.
• If you see “Too many attempts”, wait a few minutes and try again.

My code doesn't work.

Use the newest code. Requesting a new code replaces the old one, and each code works once.

When do new puzzles appear?

The Daily Five resets at 00:00 UTC. The countdown on the Play screen shows the time left.

Can I replay today's ranked Daily Five?

No. Each player gets one ranked attempt per day. The Intro Five is unranked practice you can play any time.

I closed the app during a ranked run.

Reopen Witvello and tap Continue. Answers you've already submitted are saved on our server, so you pick up where you left off.

Can I use the same account on iPhone and Android?

Yes. Sign in with the same email and your XP, level, streak, achievements and history follow you.

How do I change my name?

Go to Profile and edit your name.

How do I delete my account?

Profile → Delete account. If you can't open the app, email us from the address on your account. See Delete your account for details.