Your data

Delete your Witvello account

In the app (fastest)

Open Witvello and sign in.
Go to Profile.
Tap Delete account.
Type DELETE and confirm.

Your account is deleted immediately, and you're signed out on that device.

Can't open the app?

Email support@witvello.com from the email address you use to sign in to Witvello, with the subject “Delete my account”. Before deleting anything, we verify the request comes from the account's email address, for example by replying to that address and asking you to confirm. Once verified, we aim to complete the deletion within 30 calendar days, subject to applicable law, and we'll email you when it's done.

What is deleted

Your sign-in identity (email address) and all active sessions.
Your profile: display name and player ID.
Your ranked Daily Five history, including answers, scores, XP records, streaks and achievements. Your name and scores disappear from the leaderboards.
Rate-limiting records linked to your account.

What is kept, and for how long

48 hours: if you delete your account on a day you started a ranked run, we keep a keyed one-way hash of your email address so a new account with the same email can't replay that day's ranked puzzles. It can't be turned back into your email and is deleted automatically.
Up to 2 days: rate-limiting records of requests our game service received while you weren't signed in. They're linked only to a keyed one-way hash of the IP address, not to your account.
Up to 7 days: service logs kept by our hosting provider for security and troubleshooting.
Sign-in email delivery records: kept by our email provider, Resend, for the period set by its service.
Intro Five practice results are never sent to us and aren't saved on your device.
Emails you sent to support: kept as described in our Privacy Policy.

Deletion can't be undone. You can create a new account later with the same email; it starts from zero.